BStart
Activation
On the first launch, Cueflow asks for your subscription key, or starts a free 14-day trial. A subscription works on one Mac only, the first one you activate it on.
Activate Cueflow
- Your key Paste the key you received by e-mail (it starts with CUEF-), then click Activate.
- No key yet No key yet: Try free for 14 days starts the trial, with no card, once per Mac. The other button opens the payment page in your browser; your key arrives by e-mail right after.
- Lost key Give the address of your subscription: if a key exists for it, it is sent again by e-mail.
Your key is already activated on another Mac
A licence belongs to one Mac, the one it was first activated on. It cannot move from one Mac to another. If you changed Mac, write to support.
Manage your subscription
- Open Settings > Subscription: your plan and the next renewal.
- Click Manage the subscription. Stripe’s secure page opens in your browser.
- Change card, download your invoices or cancel. After cancelling, Cueflow works until the end of the period already paid, then becomes read-only.
Without the app (uninstalled, another Mac): Manage my subscription, at the bottom of every page of the site. Give your subscription's e-mail address, Stripe e-mails you a login link.
- Cueflow checks the subscription once a day when the Mac is online. Without internet, it keeps working normally for 7 days, then becomes read-only until the next check.
- Read-only means nothing is deleted: library, analyses and history can still be browsed and played. Only sending to your DJ software and exporting clips stop.
- A failed payment gives you 7 days to update your card. A refunded or disputed payment revokes its key.